Effective January 2, 2019, the Judicial Branch of the State of Connecticut has formally entered the world of virtual mediation with the introduction of a pilot in the Judicial Districts of Hartford and New Haven to help resolve contract collection cases. More accurately, it has entered the world of Online Dispute Resolution (“ODR”). ODR started in the mid-1990s to primarily address e-commerce disputes. Its potential universality has gained popularity ever since. It is viewed as an inexpensive, user friendly methodology to resolve mostly contract disputes. Sponsors of an ODR platform, such as the Connecticut Judicial Branch, have latched onto the process and conformed it to the identified needs.